Orange: 714-456-3333 / Irvine: 949-824-3434
   200 S. Manchester Ave. Orange, CA 92868
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Important Information About Telecommuting during COVID-19

Virtual Private Network (VPN)-Windows

This document will walk you through connecting to the UCI Health VPN with your UCI Health owned computer. It will also cover some basic troubleshooting of the VPN. This document assumes that you have a UCI owned asset that you would like to connect to the UCI Health VPN.

Using the VPN is easy, once you are connected, as discussed on the Getting Connected section of this site. You can now access everything as if you were physically at UCI Health. This includes home drives, shared drives, databases, Quest, as well as any other application.

To access your commonly used applications, simply open them like you would when you are physically at the hospital.

Please note, your home drive may take up to 1 minute to connect.

If you experience issues with the VPN, here are a few tips for you.

  • If the VPN  or your network is not working properly, please reboot the computer, and possibly your home router before further troubleshooting is done.
  • If you recieve an error about "No logon servers are available to service your request", please log-in once while connected here at UCI Health.
  • If your home drive never reconnects, please give it up to 3 minutes (typically less than 1 minute). If it doesn't reconnect after that, please verify network connectivity and call the service desk for assistance.
  • If for some reason the address field is blank, please type in

If you run into any other issues, please contact the service desk at 714-456-3333.

If you need further assistance with the VPN, or anything else. Please, contact the service desk at 714-456-3333.