Orange: 714-456-3333 / Irvine: 949-824-3434
200 S. Manchester Ave. Orange, CA 92868
Citrix Remote Access
Installing the Citrix Application
- Before attempting to remote into Quest please assure you are provisioned to do so.
- Contact Service Desk at 714-456-3333 to request provisioning.
- Navigate to http://access.hs.uci.edu/
- From the website login with your HS credentials
- Install the QUEST Application
Click on the “I agree…” checkbox - The Install window will change once installation begins
- Click on Run when prompted to install the CitrixReceiverWeb.exe
- Click the Install button when prompted
- If asked to install additional software please do so.
- Once Complete please click on the Finish button
- Close your web browser
Running the Quest Application
- Navigate to http://access.hs.uci.edu/
- From the Quest website login with your HS credentials
- This will take you directly to the Quest App Portal
Click on the Application you wish to access - Clicking one of the applications you will be prompted to download Quest file to access the app.
Click Open - This will open the Quest program
- You may encounter a prompt to allow Citrix to receive information from the website
Click on “Permit use” option to continue- You can also click on the check box so this pop up does not come up anymore.
- Your Citrix window will open once the client has completed receiving the content needed to run the application
Troubleshooting Tips
- If the web browser does not recognize the Quest Application as installed you can bypass the Citrix installer by click on the “Skip to Log on” link.
- Alternatively you can install the Citrix Receiver by clicking on the Anteater Logo located at the bottom of the Quest login page at http://access.hs.uci.edu/
- This will take you directly to the Citrix Receiver installer
- This will take you directly to the Citrix Receiver installer
If you need further assistance please contact the service desk at 714-456-3333.