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Client Support & Configuration Information

The following are client configurations for accessing the UCI Health email service. These instructions are meant to provide basic client setup configurations for a variety of email clients.

In some cases UCI Health Information Services may not formally be able to provide support for every email client available today. We can provide basic setup instructions and in some cases recommend alternative clients if we feel there is an improved user experience available. Below we list several email clients that are commonly used by our clients.

Supported Mail Clients

Microsoft Outlook Web Access (OWA)

Outlook Web Access (OWA) is the standard method of accessing e-mail on and off campus.

If you are experiencing email client issues, please use OWA to access your email.

The newer email interface for OWA is full featured with most options that Outlook offers via the local client.

It can be accessed by a web browser on a computer and mobile device. It is accessed by navigating to

Outlook 2016 and O365 Automatic Configuration

The following steps below will allow Outlook 2016 and O365 to install using the Exchange server information.

Open Outlook 2016 or O365 by clicking the Start button, navigate to All Programs, click on Microsoft Office, then click on Microsoft Outlook 2016 or O365.

On the Outlook Startup screen press Next.


On the Account Configuration screen, select Yes and press Next.


On the Auto Account Setup screen, verify your name and email address are correct, the press Next.


When the configuration finishes press Finish.


Outlook will now load from the Exchange server.

Outlook 2016 and O365 Manual Configuration

The following steps below will allow the manual configuration of Outlook 2016 or O365.
First thing you'll want to do is click the Windows Start button, select Control Panel, and then select the Mail icon.


Note: Depending on what version of Windows you're running, you may need to switch to Classic View or Change "View By:" to "Large/Small Icons" to find the Mail icon or it may state 32-Bit.

Select the Show Profiles button, click the Add button and enter in a name for this profile and select the OK button.



Select the Manually configure server settings or additional server types check box, click the Next button.



Select the Microsoft Exchange option and click the Next button.



Simply enter in "" in the Exchange server address field and then select the Use Cached Exchange Mode check box. In the User Name box, enter in your username and the select "More Settings."  You may be prompted to login so the system identifies your mailbox server.



Next, select the Connection tab, select the Connect to Microsoft Exchange using HTTP check box and then Select the Exchange Proxy Settings button.



Next, enter in "" in the Proxy Server address. Select both the On fast networks and On slow networks check boxes and under Proxy authentication settings, select Basic Authentication, then click OK.



Click OK on the Connection Tab screen



Press Next on the email configuration screen, you may need to authenticate with your username and password.



The account is setup, press the Finish button.



Make sure the new profile is selected in the dropdown box and Always use this profile is selected. Press OK.



Open Outlook, you may be prompted for your username and password. Your outlook profile will populate your mailbox, calendar, contacts, and tasks off the exchange server.

Apple Mail O365 Migration for Mac Users

This guide is intended for users who have had their email account migrated to O365 and their email changed to @HS.UCI.EDU.

It is recommended that you have DUO already enabled and that you are running at least Mojavi 10.14.5 before starting on these steps.

  • If you had a previous @UCI.EDU email, you will continue to receive emails from that account.
  • Users that currently have the Mac mail app configured for another account please begin with STEP 1
  • Users who are configuring the Mac mail app for the first time:
    • Open Apple Mail
    • Click on the “Mail” menu > “Accounts…”
    • Continue to STEP 4 
  1. Open Apple Mail
  2. Click on the “Mail” menu > “Accounts…”
  3. Delete previous Account:

  4. Select Account
  5. Click on the minus ( - ) button
  6. Create new Account:

  7. Click on the plus ( + ) button
  8. Select Exchange
  9. Type your new email address, <HS ACCOUNT>, and click on “Sign In”:

  10. To auto configure your new email account click on “Sign In”:

  11. Login with your UCI Health HS account and password and then click “Sign In”:

  12. A DUO prompt will follow if you are configuring your account outside the HS network

  13. Check the boxes you like the associated app to sync with your account and uncheck the boxes so those apps do not have access.
  14. Click “Done” to begin syncing your email.

Please contact the helpdesk (714) 456-3333 for further help with the configuration of Apple Mail for Mac.

Unsupported Mail Clients

Microsoft Windows Mail IMAP Configuration

  • General Settings
    • Email address:
    • Reply-to address: (optional)
  • Servers
    • Server information
      • Incoming mail server is an IMAP server
      • Incoming mail (IMAP):
      • Outgoing mail (SMTP):
    • Incoming mail server
      • Email username: your login id (without @...)
      • Log on using secure password authentication: enabled/checked
    • Outgoing mail server:
      • My server requires authentication: enabled/checked
    • Advanced
      • Server port numbers
        • Outgoing mail (SMTP): 587
        • This server requires a secure connection (SSL): enabled/checked
        • Incoming mail (IMAP): 993
        • This server requires a secure connection (SSL): enabled/checked
      • IMAP
        • Special folders
          • Sent items path: Sent Items
          • Drafts path: Drafts
          • Deleted items path: Deleted Items
          • Junk path: Junk E-mail
      • By selecting the Log on using Secure Password Authentication on the Incoming Mail Server section of the Server Information tab, you are configuring Windows Mail to use TLS.

Mac Mail IMAP Configuration

  • Account information:
    • Full Name: your name
    • Email address: your
    • Password: your password
  • Incoming Mail Server
    • Account Type: IMAP
    • Incoming Mail Server:
    • User Name: your username
    • Password: your password
  • Outgoing mail server (SMTP)
    • Outgoing Mail Server:
      • Check "Use Only This Server"
    • Check "Use Authentication"
    • User Name: your username
    • Password: your password

Thunderbird IMAP Configuration

  • Account Settings
    • Email
    • Reply-To Address: (optional)
  • IMAP Server Settings
    • Server name:
    • Port: 993
    • User name: your hs\username
    • Security settings: STARTTLS (Authentication Method: Normal Password or NTLM)
  • Outgoing Server (SMTP)
    • Server name:
    • Port: 587
    • Use name and password: enabled/checked
    • User name: your hs\username
    • User secure connection: STARTTLS (Authentication Method: Normal Password or NTLM)
  • Attachments.
    • By default Thunderbird sends and receives attachments in chunks. This may cause some of the following problems for connect account users.
    • Attachments on received emails are corrupted.
    • Images only load partially.
    • Outlook users are unable to open attachments sent from Thunderbird users.
      • To avoid potential problems you should modify a Preference Value.
      • Warning: This may result in tags disappearing. If you use Thunderbird's tagging feature you should backup your profile before doing the following steps.
      • For older versions: Edit menu > Preferences > Advanced tab > click Config Editor. For version 3.1.9: Tools menu > Options > General tab > click Config Editor.
      • ! Warning notice will appear. Click I'll be careful, I promise.
      • In the Filter box, type:
      • Preference Name is set to the default Value of True.
      • Double-click on the Preference Name to change the Value to False.
      • Close the Config Editor window.
      • Click OK to close the Options window.
  • To replace the Trash folder with the Deleted Items folder from Exchange please see the instructions at (Jorge check this link)

Supported Mobile Clients