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714-456-3333 (Orange) / 949-824-3434 (Irvine)
200 S. Manchester Ave. Orange, CA 92868

Mobility Documentation




Overview

In the past few years the consumer industries have seen an accelerated growth in mobile technologies, primarily driven by Apple and their iPhone, iPod, and iPad. These new mobile devices are more powerful and versatile than ever, and we in the healthcare industry have found it ever more important to align ourselves with these technologies and find ways to leverage them to help improve patient care and business at UC Irvine. Starting on 7/12/2021 UC Health will be supporting iOS and Android devices in ways it never has before. We have a “Mobile Device Management” solution that will allow us to secure and support your mobile devices, and we are actively working with our EMR vendor to get their mobile app production ready for UC Health. Please see the sections below for details about each of these exciting new changes. If you are looking to enroll your device now, please start at the AirWatch section.


Feature Availability

Mobility provides great new features that were previously unavailable. These include:

  • Support for iOS devices and Android devices ( AirWatch )
  • Internally developed applications ( App Catalog )

AirWatch

Enrolling your Device

iOS Device Enrollment

    air-watch-qr-code
  1. Open your device’s web browser application.
    1. Scan the QR Code using your camera or navigate to https://airwatch02.hs.uci.edu
    2. Type staff for Group ID and click Next
    3. Group ID drop down menu is iOS
    4. Login with your HS account and Password
    5. No need to type in your full email address, just the account name.
    6. Click Next
    7. Click Accept to the UCI Health Terms concerning Mobile device usage
    8. Click on Download Profile
    9. Click Allow to download profile
    10. Click Close on pop-up window
    11. Click Continue
  2. Install the profile you downloaded.
    If you have issues see the Troubleshooting section below
    1. Go to your home screen
    2. Open the Setting App
    3. Click on the Profile Downloaded setting
    4. Click on the profile to install
    5. Click Install on the top right of the profile
    6. Click Trust to trust the profile
    7. Follow the other prompts to complete the install
    8. Once installed return to the home screen
  3. Open the Safari web browser to finish the enrollment.
    1. You will see a congratulations page
      WAIT A MOMENT
    2. The page will redirect to the UCIHealth WiFi Registration Page and will register your device to the UCIHealth WiFi.
    3. If you are off-site and the page refreshes to a 10 minute timer, you may close this window by clicking the link at the bottom of the site and you are done
  4. Enforce Pin
    1. If a pin is not already set on your device, you will be prompted to create one.
    2. The pin can be anything from a 4-digit number to a word phrase.
  5. Installing applications
    1. Any application installed by Airwatch will require your permissions to install. Click Install to proceed.
  6. Managing Applications
    1. If you have an existing application that exist in the Catalog App you may be prompted to have that application Managed. This is so it can be configured. Click Allow to proceed.

Android Enrollment

    air-watch-qr-code
  1. Open your device’s web browser application.
    1. Scan the QR Code using your camera or navigate to https://airwatch02.hs.uci.edu
    2. Type staff for Group ID and click Next
    3. Click the blue-bar link to open the Google Play Store
    4. Download the free Workspace ONE Intelligent Hub
    5. Once downloaded return to the web browser application
    6. Click on the link located at the bottom of the website: "Click here to continue enrollment"
  2. The Workspace ONE Intelligent Hub will open to continue registration
    1. Group ID drop down menu is Android
    2. Click Continue
    3. Login with your HS account and Password
      No need to type in your full email address, just the account name.
    4. Click Next
    5. Click Accept to the UCI Health Terms concerning Mobile device usage
  3. Setting your work profile
    1. Each Android OS has their own prompts when setting your work profile.
    2. Follow the prompts on your phone until your work profile is completed
    3. You may be prompted to delete the Workspace ONE Intelligent Hub from your personal profile so it only exists in your work profile. This is expected.
  4. Enforce Pin
    1. If a pin is not already set on your device, you will be prompted to create one.
    2. The pin can be anything from a 4-digit number to a word phrase.

Installing Applications

iOS

  1. The Catalog App can be found installed on the last page of your Home Screen
  2. Open the Catalog App for a list of application available for your device.
  3. Click the install button to install the app. Wait for pop-up to confirm installing of the app to your device.

Android

  1. The App Catalog can be found under the app directory.
  2. Under the apps directory there 2 newly created tabs, a Personal and a Work tab. The App Catalog is located under the Work tag.
  3. Open the Catalog App for a list of application available for your device.
  4. Click the install button to install the app. Wait for application to install.
    1. You can also use the work version of the Play Store to download work-related applications.

Troubleshooting: Un-Enrolling your device

If for any reason you are having problems installing a profile or need to unregister your device follow these steps:

iOS

  1. Open Settings
  2. Go to General
  3. Go to Device management
  4. Click on Workspace Services
  5. Click on Remove Management

Android

  1. Open the Hub app in the Work apps Folder
  2. Click on This Device
  3. Click on Unenroll device

Note: All applications installed through Airwatch will be uninstalled for iOS and Android devices and you will lose access to the UCIHealth WiFi.


Supported Mobility Applications (App Catalog)

Once your iOS device is enrolled in AirWatch, you will gain access to both internally developed applications as well as supported public applications. To download these applications you will need to use the AirWatch App Catalog which was automatically installed during enrollment. Accessing the catalog requires the device to have a working cellular or wireless network connection. Find and open the ‘App Catalog’ on your device. The catalog will default to the list of available ‘Internal’ applications. You can also view supported ‘Public’ applications by pressing on at the top of the page. Below you will find information on the available applications.


Support

Mobility in UCI Medical Center is comprised of many different technologies working in tandem to provide you with the access to the information you need while maintaining ease-of-use and security. This means that any issues that may occur will need to be addressed by the appropriate group. To make sure this happens, please report any issues to the service desk at (714) 456-3333.


FAQ

Below you will find answers to some frequently asked questions regarding anything related to Mobility.

1. What is AirWatch and why do I need it?

AirWatch is the Mobile Device Management solution that provides the ability to fully support iOS devices and Android devices in our enterprise environment.

2. Unable to join the network "UCIHealth"

Step1:

Turn private address off or on for a network reference text from here: https://support.apple.com/en-us/HT211227

Step 2:

You may encounter the following error when attempting to join the ‘UCIHealth’ wireless network:



First, try hitting the ‘Join’ button again. If it doesn’t work the second time it’s possible your device is currently connected to the ‘UCIMCnet Cisco-PSK’ network. You will need to remove this network from your device to properly connect to ‘UCIHealth’.

Open ‘Settings’

On the main settings, tap on ‘Wi-Fi’

A list of available wireless networks will appear. Tap on the blue arrow next to ‘UCIMCnet Cisco…’



Tap on the ‘Forget this Network’ button



Confirm the action by tapping the red ‘Forget’ button



Try to join ‘UCIHealth’ again. See Enrollment for instructions.

3. What Am I Required to Do I Do if My iOS Device is Lost or Stolen?

If your device is lost or stolen you are REQUIRED to contact the service desk at 714-456-3333 immediately in order to have the UCI Health applications uninstalled from your device.

You can open a ticket relating to problems with Mobility by visiting the following link: Service Now