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Data Encryption FAQ: Passwords and Password Recovery

What is a removable media password?

This is a password you define for each removable device you encrypt. It is used to ensure the encrypted data can't be accessed by anyone who does not know the password.

Is the password for my encrypted media the same as my Windows password?

No. The password for your encrypted media is not the same as the password used to log into your Windows computer or your Windows Mobile device.

Do I use the same password for all my encrypted media?

You can, but you don't have to. You will define a password for every new removable device that is encrypted. You can use the same password for each new piece of media or, if you are planning to share a removable device with someone else you can use a different password for that specific removable device so you don't have to tell them the password you use for your other encrypted media.

What passwords are valid for encrypted media?

Your organization's administrators define detailed policies around password strength, including how many and what types of characters a valid password must contain. At this time, your password must:

  • Be at least 8 characters long
  • Include one or more letters
  • Include at least one uppercase and one lowercase letter
  • Include one or more numbers

What happens if I mistype my password?

You will have up to 5 attempts to correctly enter the password for your encrypted removable media.

What happens if I mistype my password 5 times?
If you fail to correctly enter your password 5 times, you can quickly regain access to your encrypted media by calling the service desk. They will lead you through a simple service desk assisted recovery (manual authentication) process, which is described later in this document.

What should I do if I forget my password?

If you forget your password there's no need to worry. Simply follow these steps:

  • Insert the encrypted media in your PC.
  • When you get the password prompt (example shown below), simply click the "I Forgot" button.


  • You will be prompted to confirm that you have forgotten your password.
  • Once you confirm that you've forgotten your password, call the service desk to have your password reset via a simple service desk assisted recovery (manual authentication) process, which is described later in this document.

Does recovery require a connection to the UCI Health network?

No. service desk assisted recovery (manual authentication) works from any PC and does not require that you be connected to the UC Irvine Medical Center network. It will even work if your PC is not connected to the Internet at all.

How do I complete service desk assisted recovery?

If you fail to enter your password correctly 3 times or if you know you've forgotten your password and you click the "I Forgot" button:

  • You are presented with a dialog that looks something like the example below.


  • Call service desk at 714-456-3333 and read them the Shield ID and Device Code from the manual authentication dialog (blue characters are letters and red characters are numbers).
  • The service desk will log into the Credant Server and they will generate a one-time Access Code that they will read to you.
  • Enter the access code in the manual recovery dialog and click OK.
  • You will be prompted to define a new password for this removable device.
  • Once a valid password has been defined, you are granted full access to your encrypted data.

Can I change my password without calling the service desk?


  • Log into your protected UC Irvine Medical Center computer and insert an encrypted removable device.
  • Enter the password for the media.
  • Open Windows Explorer and navigate to your encrypted removable media.
  • Right click on the removable drive and select "Change Password", as shown below.


  • Enter your current media password and your new password and click OK.


  • You will see a dialog like the one shown below, which lets you know your new password has been accepted.