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200 S. Manchester Ave. Orange, CA 92868

Troubleshooting Phone Problems

No Dial Tone

If your phone doesn't have a dial tone, use this checklist to help solve the problem.

  • What To Check

    How To Check

  • 1. Check the handset Ensure that the handset wire is securely plugged into the base unit.
  • 2. Check the base unit Check the wire at the rear. A bad connection can be improved by removing and reinstalling the plug.
  • 3. Check the base unit connection Ensure that the base unit is plugged into a voice or phone jack. It will not function if it is plugged into a data jack.

Can't Hear Callers

If you can't hear callers when you pick up your phone, use this checklist to help solve the problem.

  • What To Check

    How To Check

  • 1. Check the volume control If the volume is turned down too low, it will interfere with incoming audio.
  • 2. Try using the speakerphone If you can hear the caller when you use your speakerphone, your handset may need repair.
  • 3. Reconnect the phone line Unplug the phone line from the wall jack, then plug it in again. This can clear up a problem with a bad connection.

Caller Can't Hear Me

When you answer your phone and the caller can't hear you, use this checklist to help solve the problem.

  • What To Check

    How To Check

  • 1. Check the mute button If the mute feature is activated during a call, the caller won't be able to hear you.
  • 2. Check the handset cord If the handset cord is not securely plugged in at both ends, you won't be able to hear callers.
  • 3. Check the wall jack The phone line must be plugged into a voice or phone jack. You won't be able to hear callers if your phone is plugged into a data jack.

Phone Doesn't Ring

If your phone doesn't ring, use this checklist to help solve the problem.

  • What To Check

    How To Check

  • 1. Check your ring options The setting for a normal ring is 1. For directions on how to set your phone for a normal ring, please locate the photo of your phone model then link to the dialing instructions for that model.
  • 2. Confirm the volume control switch setting The volume control switch should be on its highest setting. This switch is usually located on the side of the phone.
  • 3. Look at the program button The button should not be lit.
  • 4. Test for call forwarding If you have an analog phone, pick up the handset and press # 2 #. If you have a digital phone, leave the handset in the carrier and press # 2 #. You will hear three short beeps. This tells you that your calls were being forwarded and you have canceled the feature.