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Mobility Documentation





Overview



In the past few years the consumer industries have seen an accelerated growth in mobile technologies, primarily driven by Apple and their iPhone, iPod, and iPad. These new mobile devices are more powerful and versatile than ever, and we in the healthcare industry have found it ever more important to align ourselves with these technologies and find ways to leverage them to help improve patient care and business at UC Irvine. Starting on 4/18/2012 UC Irvine will officially be supporting iOS devices in ways it never has before. We have written several UC Irvine specific apps, we have a “Mobile Device Management” solution that will allow us to secure and support your iOS devices, and we are actively working with our EMR vendor to get their iOS app production ready for UC Irvine. Please see the sections below for details about each of these exciting new changes. If you are looking to enroll your device now, please start at the AirWatch section.

For more information regarding the new standardized auto-lock security settings please Click Here.

Feature Availability



Mobility provides great new features that were previously unavailable. These include:
  • Support for iOS devices ( AirWatch )
  • Internally developed applications ( App Catalog )
  • Mobile access to Quest ( Sunrise Mobile MD II )
  • You can now call the service desk (714-456-3333) to reset the PIN on your iOS device, configure your device for UCI email or even have it completely wiped (in case it’s Lost/Stolen or not working properly)


AirWatch



AirWatch is the Mobile Device Management solution that provides the ability to fully support iOS devices (iPhone, iPad and iPod Touch) in our enterprise environment. Once enrollment in AirWatch is complete, the device will gain access to internal resources including applications (UCI Paging, Way Finder, etc.), internal networks and advanced support features. Enrolling a device in AirWatch is a quick and simple process.

Enrollment
Before enrolling, you will need to make sure your iOS device:
  • is running iOS version 5.0 or higher. See the following website for instructions on updating your device: http://support.apple.com/kb/HT4623
  • is connected to the 'UCIHealth' wireless network
**NOTE: If you are at a UC Irvine location that does not have 'UCIHealth' wireless (ie. Gottschalk, Derm in Irvine, etc.) please see Alternate Enrollment Instructions.**

Open ‘Settings’

On the main settings, tap on ‘Wi-Fi’



A list of available wireless networks will appear. Tap on ‘UCIHealth’



Enter the password: ucirvineaccess and press ‘Join’



You will be redirected back to the network list. Once you see a checkmark next to ‘UCIHealth’, you have successfully joined the wireless network. **NOTE: If you receive an error message during this process, please see Unable to join the network “UCIHealth”**



Open ‘Safari’

If you are not automatically redirected, type in ‘www.google.com’



Press ‘Go’ at the bottom of the keyboard



Your browser will be redirected to a landing page. Select the ‘Employee’ option.



Alternatively, you may see the following screen if your device does not meet the minimum requirement of iOS 5.0.
See the following website for instructions on updating your device: http://support.apple.com/kb/HT4623



You will be presented with a ‘Device Type:’ selection. Select the option that best describes your device.

Employee Owned



  • 1. Employee Owned – You own both the device AND the account that provides service for the device.
  • 2. UCI Owned – UCI owns either the device OR the account that provides service for the device.

Press

Enter your UCINetID (WITHOUT the hs\) and your password

Press

Read and accept the End User License Agreement by pressing

You will be redirected to the profile installation screen. Press ‘Install’ to begin the device enrollment challenge.



Press ‘Install Now’ to start the installation



The final step is to install the Mobile Device Management profile. Do so by pressing ‘Install”.

Once the profile is successfully installed, press

You will be redirected to a new page while your registration is being processed.



You may receive a pop-up stating 'Could not activate cellular data network'. This is normal so press 'OK'.



Device registration may take up to 10 minutes. The following screen will provide a countdown timer during the registration process.



Once your registration is complete you will receive a confirmation pop-up. Press 'OK'.



Congratulations! You are now enrolled in AirWatch and have access to great Mobility features such as Internal Applications and Quest Remote Access.

Supported Mobility Applications (App Catalog)



Once your iOS device is enrolled in AirWatch, you will gain access to both internally developed applications as well as supported public applications. To download these applications you will need to use the AirWatch App Catalog which was automatically installed during enrollment. Accessing the catalog requires the device to have a working cellular or wireless network connection. Find and open the ‘App Catalog’ webclip on your device. The catalog will default to the list of available ‘Internal’ applications. You can also view supported ‘Public’ applications by pressing on at the top of the page. Below you will find information on the available applications.

UCI Paging

The UCI Paging app can be used to look-up and page UCI Health employees. The application requires you to log in with your UCINetID and password for secure access to the information. Once your credentials are saved, you are able to lookup an employee by name, phone number, UCINetID, or department. The UCI Paging app has the option to send an alpha-numeric page to another employee as well as adding their provided contact information to your iOS contacts.

Installation
Open the App Catalog

On the ‘UCI Paging’ app, press ‘Install’



You will be asked once again to press ‘Install’



The application will begin installing

The first time you launch the application you will be asked for confirmation to open. Press

Now you can Search for an Employee, Send a Page or Add a Contact

Configuration
Before using the application, you need to configure it to use you credentials.

Open the UCI Paging app

Tap on the ‘i’ in the lower-right corner

Enter your UCINetID (starting with hs\) and password

Tap on the ‘Save:’ slider to save your credentials

Tap on ‘Load Default URL’ and then ‘Save’



Way Finder

The Way Finder app allows you to view the UC Irvine Medical Center map on your AirWatch enrolled device. You can find locations by building name or department name. There is a Campus Map that displays a full view of the UC Irvine Medical Center. The app has Google Maps functionality built in to be able to get directions to a desired building.

Installation
Open the App Catalog

On the ‘Way Finder’ app, press ‘Install’



You will be asked once again to press ‘Install’



The application will begin installing

The first time you launch the application you will be asked for confirmation to open. Press

Now you can either Find a Building or Find a Department

Sunrise Mobile MD II

The Sunrise Mobile MD II app allows access to Quest while on an Apple iOS device. There are two versions of the application: one for iPads and one for iPhones/iPod Touches. When installing the application an Apple ID is required. If you do not have an Apple ID, one can be created following the steps on the website https://appleid.apple.com.

Installation
Open the App Catalog

Switch to the ‘Public’ list of applications

  • If you are on an iPad, select ‘Install’ for the iPad version


  • If you are on an iPhone or iPod touch, select ‘Install’ for the non-ipad version


You will be asked once again to press ‘Install’

When prompted to do so, enter your AppleID password **NOTE: Remember to enter your AppleID, which is used for purchasing apps on your iOS device or in iTunes.**



The application will begin installing

Configuration
Before using the application, you need to configure the server information.

Open the Sunrise application

Press OK to send push notifications.



Press 'I Accept' to the Sunrise Mobile MD II End User App Agreement



Press 'Get me connected'



Configure the connection to Quest
  • Alias: Quest
  • Services: https://mobility.hs.uci.edu/helioswebservices



Log in with your UCINetID, then press 'Login'
  • Username: Your UCINetID (WITHOUT hs\)
  • Password: Your UCINetID password
  • Services URL: Quest


Alternative Quest Access



It is possible to gain access to Quest via the Citrix Receiver app on an iOS device. Although the recommended and supported method is using the Sunrise Mobile MD II app after Enrolling in AirWatch, you can find alternative instructions HERE.

Support



Mobility in UCI Medical Center is comprised of many different technologies working in tandem to provide you with the access to the information you need while maintaining ease-of-use and security. This means that any issues that may occur will need to be addressed by the appropriate group. To make sure this happens, please report any issues to the service desk at (714) 456-3333.

External Access



With your iOS device Enrolled in AirWatch and Sunrise Mobile MD II installed and configured you will have Quest access from anywhere, provided you have a working cellular or wireless network connection.

FAQ



Below you will find answers to some frequently asked questions regarding anything related to Mobility.

What is AirWatch and why do I need it?

AirWatch is the Mobile Device Management solution that provides the ability to fully support iOS devices (iPhone, iPad and iPod Touch) in our enterprise environment. Enrolling in AirWatch provides you with access to Quest, as well as internally developed applications.

Unable to join the network "UCIHealth"

You may encounter the following error when attempting to join the ‘UCIHealth’ wireless network:



First, try hitting the ‘Join’ button again. If it doesn’t work the second time it’s possible your device is currently connected to the ‘UCIMCnet Cisco-PSK’ network. You will need to remove this network from your device to properly connect to ‘UCIHealth’.

Open ‘Settings’

On the main settings, tap on ‘Wi-Fi’

A list of available wireless networks will appear. Tap on the blue arrow next to ‘UCIMCnet Cisco…’



Tap on the ‘Forget this Network’ button



Confirm the action by tapping the red ‘Forget’ button



Try to join ‘UCIHealth’ again. See Enrollment for instructions.

What Am I Required to Do I Do if My iOS Device is Lost or Stolen?

If your device is lost or stolen you are REQUIRED to contact the service desk at 714-456-3333 immediately in order to have the device wiped.

App Catalog Error - Too Many Redirects Occurred

When you press the App Catalog button, you may receive an error:



To fix this problem:

Open the ‘Settings’ app

Select Safari under the Settings Menu



Select the Accept Cookies option under Safari



Select From visited under the Accept Cookies Menu



Press the home button to return to the home screen, and then try opening the ‘App Catalog’ again.

Way Finder - How to Find a Building

Select the Way Finder app on your device

On the Way Finder main screen, press the ‘Buildings’ button



The Buildings list will display; a building can be found by scrolling down or searching



The ‘UC Irvine Douglas Hospital’ will be selected for this example



The UC Irvine Medical Center map will drop a pin on the selected building; the blue dot is your GPS location





Way Finder - How to Find a Department

Select the Way Finder app on your device

On the Way Finder main screen, press the ‘Departments’ button



The Departments list will display; a department can be found by scrolling down or searching



The ‘Information’ department will be selected for this example



The department information will be displayed; to view the location, press "View on Map"



UCI Paging - How to Search for a Contact

Open the UCI Paging application

Make sure the application is properly configured by following the Configuration information provided earlier in this document With the search page loaded, tap on the search input area to bring up the keyboard



Type in the lookup information, in this case "Smith”, then press ‘Search’



The results will display; Select the employee you are looking for



The information of the employee selected is displayed



UCI Paging - How to Page

On the contact you wish to page, tap the ‘Send Page’ button



Type in your message and tap ‘Send’



UCI Paging - How to Add as a Contact

On the contact you wish to page, tap the ‘Plus’ button Tap ‘Yes’ to confirm adding the user to your contacts

UCI Paging - No Results Found

If you are unable to find any results when searching for people in the UCI Paging app, it might not be configured. Follow the Configuration instructions for the application and then try again.

UCI Paging - Duplicate Results

When searching for a contact in the UCI Paging app, it may take longer while on 3g than it does on a wireless network (or 4g). This may cause the application to look like it is not doing anything. If the application is still trying to fetch search results and you press the ‘Search’ button again, it may return duplicate results (once for every time you pressed the button). To avoid this issue only press the button once and wait for the results.

UCI Paging - Cannot Input Text Into a Page

If a user does not have a pager number listed you will not be able to send them a page.



You will still see an input box, but it will say ‘0/0’ in the lower-left corner and no text will appear.



You will only be able to send a page to someone who has a pager number listed in the phonebook.

 



Please contact the UCI Health Information Services service desk at 714-456-3333 with any questions or problems related to Mobility.

You can open a ticket relating to problems with Mobility by visiting the following link: Service Now