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714.456.3333 (Orange) / 949.824.3434 (Irvine)
200 S. Manchester Ave. Orange, CA 92868

Client Support & Configuration Information

Email client support and configuration overview

The following are client configurations for accessing the UC Irvine Health email service. These instructions are meant to provide basic client setup configurations for a variety of email clients.

In some cases UC Irvine Health Information Services may not formally be able to provide support for every email client available today. We can provide basic setup instructions and in some cases recommend alternative clients if we feel there is an improved user experience available. Below we list several email clients that are commonly used by our clients.

SUPPORTED MAIL CLIENTS

Web Client

Microsoft Outlook Web Access (OWA)

Outlook Web Access (OWA) is the standard method of accessing e-mail on and off campus.

If you are experiencing email client issues, please use OWA to access your email.

The newer email interface for OWA is full featured with most options that Outlook offers via the local client. It can be accessed by a web browser on a computer and mobile device.

It is accessed by navigating to https://myemail.hs.uci.edu/owa.

Windows

Outlook 2010 and 2007 Automatic Configuration

The following steps below will allow Outlook 2010 and Outlook 2007 to install using the Exchange server information.

Open Outlook 2010 or 2007 by clicking the Start button, navigate to All Programs, click on Microsoft Office, then click on Microsoft Outlook 2010 or Microsoft Outlook 2007.

On the Outlook Startup screen press Next.

emailConfig01

On the Account Configuration screen, select Yes and press Next.

emailConfig02

On the Auto Account Setup screen, verify your name and email address are correct, the press Next.

emailConfig03

When the configuration finishes press Finish.

emailConfig04

Outlook will now load from the Exchange server.

Outlook 2010 and 2007 Manual Configuration

The following steps below will allow the manual configuration of Outlook 2010 or Outlook 2007 First thing you'll want to do is click the Windows Start button, select Control Panel, and then select the Mail icon.

emailConfig05

Note: Depending on what version of Windows you're running, you may need to switch to Classic View or Change "View By:" to "Large/Small Icons" to find the Mail icon or it may state 32-Bit.

Select the Show Profiles button, click the Add button and enter in a name for this profile and select the OK button.

emailConfig06

 

Select the Manually configure server settings or additional server types check box, click the Next button.

 emailConfig07

 

Select the Microsoft Exchange option and click the Next button.

 emailConfig08

 

Simply enter in "myemail.hs.uci.edu" in the Exchange server address field and then select the Use Cached Exchange Mode check box. In the User Name box, enter in your username and the select "More Settings."  You may be prompted to login so the system identifies your mailbox server.

 emailConfig09

 

Next, select the Connection tab, select the Connect to Microsoft Exchange using HTTP check box and then Select the Exchange Proxy Settings button.

 emailConfig10

 

Next, enter in "myemail.hs.uci.edu" in the Proxy Server address. Select both the On fast networks and On slow networks check boxes and under Proxy authentication settings, select Basic Authentication, then click OK.

 emailConfig11

 

Click OK on the Connection Tab screen

 emailConfig12

 

Press Next on the email configuration screen, you may need to authenticate with your username and password.

 emailConfig13

 

The account is setup, press the Finish button.

 emailConfig14

 

Make sure the new profile is selected in the dropdown box and Always use this profile is selected. Press OK.

 emailConfig15

 

Open Outlook, you may be prompted for your username and password. Your outlook profile will populate your mailbox, calendar, contacts, and tasks off the exchange server.

MAC OS X

Microsoft Outlook for Mac 2016 and 2011 Installation

Outlook is a Microsoft Office email client for the Mac.

Outlook 2016 is part of the Microsoft Office for Mac 2016 suite.

Outlook 2011 is part of the Microsoft Office for Mac 2011 suite.

Open Outlook. From the Outlook drop-down menu in the top bar, select Preferences.

Microsoft-Outlook-Mac-2016-Preferences

On the Outlook Preferences menu, under the Personal Settings header, click Accounts.

Microsoft-Outlook-Mac-2016-Preferences-detail

On the Accounts screen, select Exchange Account.

Microsoft-Outlook-Mac-2016-Exchange-Account

Enter the following information

  • Email address — Enter your HS branded email address (e.g., username@hs.uci.edu)
  • Method — Select Username and Password
  • Username — Enter your hs\username
  • Password — Enter your hs\username password
  • Check the Configure Automatically checkbox
  • Click Add Account, and confirm that Amber dot next to the account name turns from an amber color to a solid green (this may take a moment). Close all windows and you're done!

Microsoft-Outlook-Mac-2016-Exchange-Account-ConFigAutoChecked

Microsoft Entourage 2008 EWS (Exchange Web Services) Installation

Entourage is a Microsoft Office for Mac email client. Entourage 2008 is part of the Microsoft Office for Mac 2008 suite.

Note: In order to run Entourage 2008 with the Exchange server, it will need to be updated to Office 2008 for Mac version 12.3.3 and will also require the Web Services Edition update. Below are links to the required files.

Microsoft Office 2008 for Mac Service Pack 1

Microsoft Office 2008 for Mac Service Pack 2

Microsoft Office 2008 for Mac Service Pack 3

Microsoft Office 2008 for Mac, Web Services Edition (Required for Exchange Accounts)

  •  Open the Entourage application, the Entourage Setup Assistant will start up.  Select Start using Entourage without importing anything then press the forward arrow button.

 emailConfig20

 

  • If the Entourage Setup Assistant does not start up, click Tools then select Accounts. Click on the New button and you will be presented with the Account Setup Assistant
    • The Account Setup Assistant and Entourage Setup Assistant work the same way; Please follow the steps below.
  • Enter your email address (username@hs.uci.edu) and select the My account is on an Exchange server option, then press the forward arrow button.
 emailConfig21
 
  •  On the Account Information screen, enter the following then press OK
    • Domain: hs.uci.edu
    • Account ID: Your HSNetID
    • Password: Your HSNetID Password
    • Select the option to save your password to have Entourage remember your password
  emailConfig22
 
  • Verify your settings in the Entourage Setup Assistant then press the forward arrow button.
 emailConfig23
 
  •  Optional: Verify Settings allows you to verify your account, press the forward arrow button to continue.
 emailConfig24
 
  • Name the Account Name something familiar, example: "UCI Exchange". Press the Finish button and Entourage 2008 will load your Exchange account email.
 emailConfig25

Mac Mail for OS X Lion - Microsoft Exchange Configuration

The Mac Mail that is included in Lion supports auto-configuration of your email account. This would be the preferred method of configuring email in Mac Mail.

Go to Mail > Preferences

 emailConfig26

 

Click the +

emailConfig27 

Enter in your Exchange account information:

Full Name:  Your full name

Email address:  username@hs.uci.edu

Password:  Your hs\username password

Then click Continue

Your Email will automatically configure.

 emailConfig28

Select if you would like to also include your Contacts and/or your Calendars.

Click Create, your mail will load with your Exchange account mail, contacts, and/or calendars.

 emailConfig29

UNSUPPORTED MAIL CLIENTS

Microsoft Windows Mail IMAP Configuration

  • General Settings
    • Email address: username@uci.edu
    • Reply-to address: username@uci.edu (optional)
  • Servers
    • Server information
      • Incoming mail server is an IMAP server
      • Incoming mail (IMAP): myemail.hs.uci.edu
      • Outgoing mail (SMTP): myemail.hs.uci.edu
    • Incoming mail server
      • Email username: your login id (without @...)
      • Log on using secure password authentication: enabled/checked
    • Outgoing mail server:
      • My server requires authentication: enabled/checked
  • Advanced
    • Server port numbers
      • Outgoing mail (SMTP): 587
      • This server requires a secure connection (SSL): enabled/checked
      • Incoming mail (IMAP): 993
      • This server requires a secure connection (SSL): enabled/checked
  • IMAP
    • Special folders
      • Sent items path: Sent Items
      • Drafts path: Drafts
      • Deleted items path: Deleted Items
      • Junk path: Junk E-mail
  • By selecting the Log on using Secure Password Authentication on the Incoming Mail Server section of the Server Information tab, you are configuring Windows Mail to use TLS.

Mac Mail IMAP Configuration

  • Account information: 
    • Full Name: your name
    • o   Email address: your username@hs.uci.edu
    • o   Password: your password
  • Incoming Mail Server
    • Account Type: IMAP
    • Incoming Mail Server: myemail.hs.uci.edu
    • User Name: your username
    • Password: your password
  • Outgoing mail server (SMTP)
    • Outgoing Mail Server: myemail.hs.uci.edu
      • Check "Use Only This Server"
    • Check "Use Authentication"
    • User Name: your username
    • Password: your password

Thunderbird IMAP Configuration

  • Account Settings
    • Email Address:username@uci.edu
    • Reply-To Address: username@uci.edu (optional)
  • IMAP Server Settings
    • Server name: myemail.hs.uci.edu
    • Port: 993
    • User name: your hs\username
    • Security settings: STARTTLS (Authentication Method: Normal Password or NTLM)
  • Outgoing Server (SMTP)
    • Server name: myemail.hs.uci.edu
    • Port: 587
    • Use name and password: enabled/checked
    • User name: your hs\username
    • User secure connection: STARTTLS (Authentication Method: Normal Password or NTLM)
  • Attachments. By default Thunderbird sends and receives attachments in chunks. This may cause some of the following problems for connect account users.
    • Attachments on received emails are corrupted.
    • Images only load partially.
    • Outlook users are unable to open attachments sent from Thunderbird users.
      • To avoid potential problems you should modify a Preference Value.
      • Warning: This may result in tags disappearing. If you use Thunderbird's tagging feature you should backup your profile before doing the following steps.
      • For older versions: Edit menu > Preferences > Advanced tab > click Config Editor.
      • For version 3.1.9: Tools menu > Options > General tab > click Config Editor.
      • ! Warning notice will appear. Click I'll be careful, I promise.
      • In the Filter box, type: mail.server.default.fetch.by.chunks
      • Preference Name mail.server.default.fetch.by.chunks is set to the default Value of True.
      • Double-click on the Preference Name to change the Value to False.
      • Close the Config Editor window.
      • Click OK to close the Options window.
  • To replace the Trash folder with the Deleted Items folder from Exchange please see the instructions at Mozillazine.org.

Mobile Devices

Mobile Smart Phone Security

Mobile smart phones have become a common tool in our industry for email communications. If an email message received on your smart phone includes protected health or other confidential information this can pose a risk of unauthorized access if the device is lost or stolen. These phones often store email messages that can be easily retrieved from the device. The following are some fundamental smart phone practices that will help protect confidential information on the device from unauthorized access.

  1. You must enable PIN/password protection on your phone. The more complex the PIN/password, the better. HIS can help with this, contact us at 714-456-3333.
    (Note: Devices using the HIS Exchange system already have this PIN policy applied).
  2. Enable the device encryption setting, if available. HIS can help with this, contact us at 714-456-3333. Do not store restricted information on the phone’s memory card (SD card) or any external storage that has NOT been encrypted.
  3. Turn off Bluetooth, Wi-Fi, NFC, and GPS when not specifically in use.
  4. The devices running any of the following operating systems are approved for use on the HIS network:
    • Apple iOS 4.0+ (iPhone/iPod/iPad)
    • BlackBerry OS 5.0+
    • Android OS 2.1+
    • Windows Mobile 4.0+
  5. IMPORTANT: In the event the phone becomes lost or stolen, immediately contact the HIS Security Team via 714-456-3333 and request a remote wipe of the phone. Wait to discontinue the service for the phone until after the remote wipe is accomplished. If you discontinue the service on the phone, remote wipe will no longer be available.

Apple iPhone/iPad/iPod Touch - Microsoft Exchange Configuration

Follow these steps to set up iPhone/iPad Mail to access your UCI HS e-mail account.

  • Set up an e-mail account using Mail.
    • Select Settings, then Mail, Contacts, Calendar, and Add Account.

    iOS01 

  • Select the account type.
    • Select Microsoft Exchange.

    iOS02 

  • Enter your account information.
    • Enter your UCI HS e-mail address in the Email field.
    • Enter hs.uci.edu in the Domain field as shown in the image.
    • Enter your HS username in the Username field.
    • Enter your HS password in the Password field.
    • Enter your UCI e-mail address in the Description field.
    • Click Next.

    iOS03 

  • Enter your Exchange server.
    • Enter myemail.hs.uci.edu in the Server field.
    • Click Next.

    iOS04 

  • Select which features to synchronize.
    • Select the features to synchronize with your Exchange account. Once you've made your choices, Click Save.
      (You may be asked whether to keep or delete your existing contacts. Choose one, then click Save. Your iPhone/iPad will begin to sync.)

    iOS05

Android 4.X - Microsoft Exchange Configuration

Follow these steps to set up your Android device running Android 4.x to access your UCI Medical Center Exchange e-mail account.

  1. E-mail Type.
    • To begin, open your mail client. On the “Set up email” page, choose “Corporate.”
      Corporate Icon

    • Next enter your UC Irvine e-mail address and password, then tap “Next.”

      Email Credentials

    • The application will attempt to automatically setup the e-mail account. The setup will be unsuccessful. This is expected. When prompted, tap “Edit details.”

      Edit Details

     

  2. Account Details.

    • On the details page, for “Domain\username” section, please add “hs” to the beginning.

      Domain Username

    • On the same page, scroll down to the “Exchange server” field, and input: myemail.hs.uci.edu.

      Exchange server

    • A new prompt will display titled “Activation,” please tap “OK.” The next prompt is titled “Remote security administration,” please tap “OK” as well.

      Security

      Next you will see the “Account options” page. The following changes are suggested:

    • Period to sync Email: 2 weeks
    • Emails retrieval size: All
    • Automatically download attachments when connected to Wi-Fi: Check

      Notes: Do not check “Sync text message.” All other settings can be left as default.

      Next you will be asked to name the account. We suggest the following naming convention:

      UCI - username

  3. Security

    • You will now be taken back to the “Set up email” page. Do not navigate away. If completed successfully, you will see a blue check on the “Corporate” icon.

      Blue Check
    • UC Irvine Health requires a security pin to access e-mails. Tap “Done with accounts” at the bottom of the setup page and you will be prompted to update security settings, please tap “OK.”

      Security Pin required
    • On the next page, “Activate device administrator?” please tap “Activate.”

      activate advanced security
    • Next you can select either a PIN or password. A password is more secure. For convenience, I will use a PIN in this tutorial. You will be required to enter it twice, then tap “OK.”

      select PIN
    • Now your UC Irvine Health Exchange account is setup and ready to be used! Please allow the application a few minutes to populate all your content. This includes Inbox, Calendar, Contacts, etc.

      Setup done


  4. Point of Contact

    • Service Desk
            Ext. 3333

Blackberry - Microsoft Exchange Configuration

Follow these steps to set up your BlackBerry device to access your UCI Medical Center Exchange e-mail account.

NOTE: A separate account/password will need to be created for you on the UCIMC BlackBerry Enterprise Server before you can complete the following steps. Please contact the Service Desk at 714-456-3333 if you haven't already done so.

ActiveSync Settings for Mobile Devices

Microsoft Exchange ActiveSync allows phones of various brands to synchronize with an Exchange mailbox; below is a list of supported brands (source: http://technet.microsoft.com/en-us/library/bb232162.aspx).

Apple: The Apple iPhone, iPod Touch, and iPad all support Exchange ActiveSync.

Nokia: Nokia offers Mail for Exchange on their Eseries mobile phones. E-mail, calendar, and contact data can be synchronized over a cellular network or a wireless LAN.

Sony Ericsson:Sony Ericsson offers Exchange ActiveSync support on several of their newer smartphones. They also support Direct Push through a third-party program.

Palm: Palm offers some models of mobile phones that have the Windows Mobile operating system. These devices support Direct Push.

Motorola: Motorola has its own synchronization framework that enables over-the-air synchronization through Exchange ActiveSync on many of its devices.

Symbian: Symbian Limited licenses Exchange ActiveSync for use in the Symbian operating system. This operating system is an open standard operating system for mobile phones.

*Android: Many mobile phones with the Android operating system support Exchange ActiveSync. However, these mobile phones may not support all available Exchange ActiveSync mailbox policies.

For more information see Understanding Exchange ActiveSync Mailbox Policies.  

The settings needed when creating a new ActiveSync account are:

  • Email: username@myemail.hs.uci.edu
  • Server: myemail.hs.uci.edu
  • Domain: hs
  • Username: HSNetID
  • Password: HSNetID password
  • Use SSL: On

 

Once the settings are entered, you may set/decide whether you want to sync Mail, Contacts, and/or Calendar.

You may also configure settings on how to actively push folders other than the inbox (default) and how many days' worth of mail to sync on the device.

NOTE: there is no need for alarm when the message 'Activate device administrator' is displayed. Simply continue with the process.

*Android: There is a known issue with Android devices using ActiveSync connections to Exchange. The issue is with OS version 2.2 on the device. The work-around is to run a different version of the Android OS (it is unclear if the issue is fixed with versions 2.3 or later) or install a third-party ActiveSync application on the device. Although IST does not provide support for it, some users have reported that "TouchDown" by NitroDesk improves the stability and functionality of the ActiveSync software on devices running the Android OS.

IMAP Settings for Mobile Devices

Internet Message Access Protocol (IMAP) allows an email client to connect to the email server and provide emails. The setup is more advanced than ActiveSync. 

The settings needed when creating a new IMAP account are:

  • Exchange Account Information
    • Name: First Last
    • Address: username@myemail.hs.uci.edu  
    • Description: Connect Email
  • Incoming Mail Server
    • Host Name: myemail.hs.uci.edu
    • User Name: HSNetID
    • Password: xxxxxxxx
  • Outgoing Mail Server
    • Host Name: myemail.hs.uci.edu
    • User Name: username
    • Password: xxxxxxxx
  • Advanced
    • Incoming Settings
      • Use SSL: ON
      • Authentication: Password
      • IMAP Path Prefix
      • Server Port: 993
    • Outgoing Settings
      • Use SSL: ON
      • Authentication: NTLM
      • Server Port: 587

If you require further assistance, please contact the HIS Service Desk at ext. 3333 or open a ticket relating to email by following the link: https://uchealth.service-now.com

If you require further assistance, please contact the HIS Service Desk at ext. 3333 or open a ticket relating to email by following the link: https://uchealth.service-now.com